Thank you for choosing viemaa! We're thrilled to bring the viemaa experience to your doorstep.

• Shipping Coverage: Currently, we deliver to the 48 states in the continental U.S. (excluding Alaska and Hawaii). Stay tuned for more locations as we continue to expand.
• Shipping Method: All orders are shipped via standard ground services and our trusted courier partner UPS.

We currently do not process international orders on our website, but we're actively working on changing that. We appreciate your understanding and patience. For our friends overseas, explore viemaa through our trusted local stockists WHERE TO BUY.

• Processing Duration: Give us 3-5 business days to work our viemaa magic and process your order. Remember, business days are Monday through Friday, excluding weekends and holidays.
• Orders After 5pm CST: Any orders submitted after 5pm CST will be considered as next business day orders. We're working hard to get your viemaa goodies to you as soon as possible.
  

Great news once you submit your order! Your order is in motion. Once you've placed your order, a confirmation email with your order number will hit your inbox. Hang onto it for reference. We'll send you more updates as your items ship out, including any back-ordered goods. If you want to check the status of your order, give us a shout. We're here to help! CONTACT CLIENT CARE

We understand that sometimes things happen. Unfortunately, once an order is submitted, we can't make edits or cancellations. But, hey, if you forgot to apply a discount code, reach out, and we'll do our best to assist. For any other inquiries about your package, feel free to contact UPS or the carrier directly.

Free shipping is available for all orders $50 and over (excluding taxes) shipping to an address within the 48 states in the continental U.S.  For orders less than $50, delivery charges are based on the weight, city and state. Our standard shipping option is ground services.

Expect your order within 3 – 5 working days after dispatch. If placed over the weekend, add 3 days to your delivery estimate. You can track the progress of your order at any time using the tracking link we sent you confirming dispatch. All order updates are sent to the email you provided at checkout.

*Unfortunately, we do NOT SHIP to the U.S. Territories, Military addresses, Alaska, Hawaii*

Please be advised that some UPS access point locations require a fee for the use of their facility as
a pickup location. The fee must be paid directly to the access point location at the time of pick up. This fee is not associated with us. Please note that by selecting a UPS access point as your delivery service option, you are responsible for all factors related to utilizing this service. We are not responsible for any additional fees linked with claiming your shipment from the third-party location. 

Please contact the UPS branded facility directly to inquire about any fees that may be associated with picking up your package.

At viemaa, we want your order to reach you seamlessly. Make sure to provide a precise and secure delivery address during checkout. If a package is returned due to an inaccurate or incomplete shipping address, or if you miss the delivery, you'll be responsible for the redelivery costs. Unfortunately, we can't take responsibility for lost packages resulting from inaccurate information.

Unopened, unused products in their original packaging can be returned within 14 days of delivery. To start a return, email viemaacare@viemaahairlife.com with your order number and we’ll send return instructions. Items sent back without first requesting a return will not be accepted. You’re responsible for return shipping costs.

Opened products can’t be returned for health and hygiene reasons. Damaged, leaking, or incorrect items are replaced at no cost, with nothing to send back.

To exchange an item, return the one you have and, once the return is accepted, place a new order.

If you purchased through a retailer, please return the product to the store where you bought it.

Approved returns are refunded to your original payment method within 5 to 7 business days of receiving your return. Your bank may take a few extra days to post it. Original shipping charges aren’t refundable.

If a package comes back to us because of an incorrect address or a refused delivery, we’ll refund the cost of the products, minus the original shipping charge.

See our full Return & Refund Policy for details.

Due to popularity and high demand for our products, some products may become backorder items. We will take all necessary steps to advise you in a prompt manner if this situation occurs. We will send out all available items and provide a store credit for the items that are currently unavailable.

If the price of an item you purchased is marked down within 10 days of the original purchase date, it’s not eligible for price adjustment. Promotions and coupons cannot be applied to previously placed purchases. Previously placed orders with a coupon or promotion applied are also ineligible for additional discounts.

Please note that once a package is confirmed delivered to the address you provided, it's out of our hands. Making sure the address you provide us with is safe and accurate is super important when placing an order. We are not responsible for lost or stolen packages confirmed to be delivered to the address you provided when placing an order.

If you let us know about the issue, we'll send over the delivery confirmation relating to the address you provided, tracking info, and the details of the shipping carrier. You can then investigate and reach out to the carrier with your tracking number for their assistance in the investigation.

Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Please inspect your package when it arrives. If anything is damaged, leaking, or missing, email viemaacare@viemaahairlife.com within 7 days of delivery with your order number and photos of the product and shipping box. We'll send a replacement, and you won't need to send anything back. Full details are in our Return & Refund Policy.